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Staff Revamp

Discussion in 'Discussion' started by tallscot, Jul 31, 2018.

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  1. tallscot

    tallscot sceptiiiiiii

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    The way things are set up right now is extremely inefficient and slow. @0racle's thread described it perfectly, right now Lord_Roke is the staff manager when it should be somebody else handling the job. He does so much sh*t for this server when staff manager should be the only job somebody would have to do because of how much time it takes up. It takes forever for staff applications to be dealt with, it takes forever for current staff members to be promoted, takes forever for inactive/bad staff members to be demoted/dealt with. This is just the beginning of the issues I've noticed.

    As of right now, there are 17 moderators on the server. There are also only 2 SMODs since @SoCool21 resigned. From what I know, Dasky only handles the social media (correct me if I'm wrong, I don't think he handles reports, IP tracks, etc.). @b0squet pretty much only handles CTF (again, correct me if I'm wrong). There is literally only one SMOD to deal with all the IP tracking, server reports, etc. And it wasn't enough with Tom either. There are 17 moderators on the server, several of them qualified to be promoted to SMOD and yet none are. Why? Because the current staff manager doesn't think they're "ready", as I've been told. Here's something I posted on 0racle's thread, and it's still relevant now:

    "The higher ups seem to treat the promoting system like it was in 2014, when we actually had a lot of staff and the server wasn't dying. If you can't trust somebody to be SMOD, they shouldn't be mod or staff in general. You should trust your staff members, they were accepted for a reason. If you have a GOOD reason to believe that they wouldn't be a good fit, due to history, experience, or whatever, sure don't promote them. But not promoting them for no reason whatsoever is killing the server. "They're not ready" sorry but this isn't 2014, it doesn't matter if they're ready or not the server needs managers or it'll last no more than another year."

    Right off the bat I can name several people who are qualified to be SMOD. @JayOG (who already is, but for SOME REASON ONLY ON WARZ. WHAT IS THE POINT IN PROMOTING HIM ON ONE SERVER WHEN YOU ONLY HAVE 2 SMODS TO DEAL WITH ALL OF BRAWL CHRIST), @Viva (was already an SMOD and has shown he's experienced and can handle himself), @Snail_5_ (has literally been a War mod since 2015, has gone inactive in the past but proved recently he's qualified + war needs an SMOD for events), @TwisterPvP (very experienced with Raid, and Raid needs an SMOD to replace 0racle, AND FOR SOME REASON ANONYMOUSGALAXY WASN'T PROMOTED IN HIS PLACE SO HE RESIGNED BECAUSE OF IT. THAT SHOULD'VE BEEN REASON ENOUGH TO GET THROUGH YOUR HEADS THAT YOU NEED TO PROMOTE PEOPLE). That's 4 SMODs right off the bat to help Dasky and b0s, all of them qualified, experienced, mature, and helpful.

    Point 2. The hack test needs to be held way more often. It really should not be hard to do it at least once every two weeks. Just dedicate a select few from the staff team to hold the test every 2 weeks, because the way it is right now JMODs can hardly do anything for the server. All they can do is moderate chat, which literally any staff member can do. There's no point in having a rank dedicated to only chat moderation other than as a trial for mod, and even then the "trial" lasts way too long. Look at @NickManEA. He's been a JMOD since January. Now I don't know much on the subject, but in 6 months there should've been quite a few hack tests. I HIGHLY doubt Nick failed every single one of those tests. What I'm assuming (emphasis on assume, correct me if I'm wrong) is that there hasn't been that many hack tests since January, which is the reason Nick is still a JMOD. Keeping JMODs from becoming Mod isn't helping the server, it's killing it. Brawl needs more and more people to help ban cheaters, help with events in a more efficient way, and fulfill the duties that a simple JMOD can't. Promote @DeadRhos, if I remember correctly he was an SMOD for the server as well. There's no point in keeping him as a JMOD, he's proved multiple times he can be of WAY more use.

    Honestly, keeping staff from being promoted is more hurtful than helpful. It hurts the self-esteem of the staff members, as well as their motivation. Many people have resigned because they weren't promoted. When staff can be more helpful as a higher rank, I don't understand why it's such a big deal to promote people. If it's a trust issue, they shouldn't have been accepted in the first place. I understand why somebody with a bad history would take longer to be promoted, but almost nobody on the staff team has one of those currently.

    Points broken down:
    • Assign a new admin dedicated to managing staff. One that's trusting and understanding. I'd recommend Viva or Minesheep. It doesn't matter if they weren't promoted to SMOD, it's not that big of a deal to skip from Mod to admin. That's what so many of the higher ups fail to understand. The server isn't as big as it used to be. These decisions to affect the server as much as it would've back in 2014. More likely, it'll help it.
    • Hold a hack test more often. Once every 2 weeks at the least. Dedicate a select few to hold the test to where it won't be delayed if just one person can't make it.
    • Promote your staff members. If they're qualified, promote them. There shouldn't be any hesitation. There shouldn't be any trust issues, because if there were they shouldn't have been accepted in the first place. This keeps your staff happy and motivated, and will decrease the amount of resignations the server gets. It will also help the server in general.


    As a separate point made to this thread, I still see the same problem constantly, and almost ONLY with the CTF staff team. It is so hard to get a staff member to answer your report when you are on a server that the staff member didn't apply for. Mainly WarZ and War. There are hackers constantly on War, blatant fly hackers that should be banned within seconds, but nobody gets on the server because they don't want to deal with it. I get you're "volunteers", but it's your job as a global moderator to deal with all of Brawl, not just the server you applied for. I've personally never seen Nohox, wintergreen, ningeek, puhdgy, Speedcell, TheZombieKat, kevshadowslayer, Carno, GetShadowRealmed OR Jeenss dealing with a hacker report on any other server besides Kit Raid and CTF. I'm not trying to be rude calling people out, for all I know I could be wrong. I'm just talking from my experience I've never seen you guys. The only people I've EVER seen answer a report from me personally is Jay, Snail, @SuperBen4, @TheMafias, and TwisterPvP. I haven't seen Minesheep or Viva, but that's more than likely because Minesheep is basically the Build SMOD and Viva just recently got promoted (when he was mod in the past he constantly answered my reports as well).


    This thread is not meant to be toxic, rude, or come off as aggressive in any way. @chickenputty @Lord_Roke I understand you guys don't comment on threads like these often, all I'm asking for is constructive criticism or feedback.

    Thanks
     
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  2. Carsonn

    Carsonn Mostly decent crafter, in general

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    From when I was staff, hack tests were pretty extensive and took a good while to create, so even if someone did nothing but make hack tests, I think it would take at least a month or more just to gather material for it.

    Other than that, it's a fat +1 from me
     
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  3. tallscot

    tallscot sceptiiiiiii

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    If somebody can recognize different cheats taking action, they should be mod. Shouldn't take much preparation other than a few mods selecting which questions/cheats to use, especially if there's several people working on it.
     
  4. Chilled_67

    Chilled_67 Lizard

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    As a former staff, I know there is a lot of stuff that goes on that the community doesn't know about. So in terms of someone being "ready for smod", there is a lot more than just what the community sees (even though most of the time the incidents that the community doesn't see, shouldn't prevent any staff member from being ready to be an SMOD). I agree with you that promotions shouldn't be taken as seriously, and that if someone is trusted to be a jmod/mod they should be trusted enough to be an SMOD.

    Though I don't agree with all of your wanted promotions, I agree there is a hole to be filled and there are plenty of staff that are qualified to do that.
     
  5. MoistMayonnaise

    MoistMayonnaise Former Staff

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    I did my part on banning cheatera when I was a Mod. Also there are something i don't think you know or see what goes on in the staff team. I recently resigned due to some of these issues and would gladly come back if they were fixed. Also a test was held rather recently as there was a good group promoted around 2 or 3 weeks ago. I was one of them and was able to round up over 400 bans. I know who is on and who isn't as you can keep tabs on that from the website and i have a feel on who could become an SMod and who might or could be demoted. I feel that staff members need more encouragement over negativey. I have seen when some are away and report it but, staff see it and players don't. I know CTf has tbe most staff on it but, not all of them should be bashed on as there are some who go on in vanish and do it silently over saying something in chat asking to be seen. I went to ever report that I saw even if it was a regular. Personally it wasn't that hard to get on war and ban someone from flying or speed. I have seen Nohox and ningeek on alot. Carno was reported away and Jeenss was away for sometime as well. I don't think a staff member needs to post everytime they are going away for a set amount of time. NickmanEA speak for himself if he wishes on being JMod. I know the sfruggle of being one as I was for quite some time and still went to reports when i didn't see a Mod+ on and if there was I would tell then to ban the player for me. I have over 200+ recordings from when i was JMod i could look for exacts but, not needed. I'm not here to argue but, I have seen reports get ignored and that needs to be fixed. I went to war reports and warZ even if i didn't see anything i waites and watched for em a little while longer. I wouldn't mind coming back at all if a main concern of mine is dealt with.
     
  6. Spirals

    Spirals he quit

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    that sounds so good to the community that receives input we don't want, and keeps getting told all the **** we want to be updated on is going on "behind the scenes" shadow ops headass
     
  7. JayOG

    JayOG Ex-wArZ MoD (ง'̀-'́)ง

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    i'll keep it real with you chief, if anything my chance at being smod was before I resigned, as of now I don't see myself getting anything above mod mainly cause of my activity and overall act :weary: but yah I agree with most of your points
     
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  8. Hexivoid

    Hexivoid Active Member

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    Write an essay for me please.
     
  9. tallscot

    tallscot sceptiiiiiii

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    I did
     
  10. SoCool21

    SoCool21 7 Year McPvPer

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    Due to current situations it wouldn't be appropriate for me to comment on anything other than the hack test. Depending on how the situation develops I'll add to this post.

    Agreed. My goal was to get a hack test once a month - I only did 1 hack test, and I was on track to getting another hack test done a month after. It's difficult but doable.

    Definitely not.

    It's difficult to chose questions because they must not be blatantly easy to detect, since almost anyone can detect blatant hacks, but they also can't be too hard. We simply don't have enough hackers to get enough videos every 2 weeks to do this. The only way I can think of to do a hack test every 2 weeks would be to use videos from other servers, but this would rely on us always having staff actively contributing to other servers.

    The reason why Brawl didn't get hack tests frequently is because the manager was admin, with other responsibilities he prioritised over the hack test. I'm not saying that's wrong of him to do this, but we absolutely needed someone else to step up to the task and take control of the hack tests. I did this, got a hack test out very quickly, and we were on track to release the next hack test a month after.

    There already is a few from the staff team. 2 weeks is just unrealistic - trust me, as someone who's made hack tests before, it's just unrealistic. Brawl should focus on getting one out every month and, if possible, step it up to 2 weeks. But going from 4 a year to 26 a year is not going to happen.
     
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  11. Vulkaen

    Vulkaen Well-Known Member

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    I've noticed when I was uploading videos of hackers and reported them on brawl it took weeks until they got banned. Also I had some videos which got denied because of "Insignificant proof." ( There was a obvious blink ) or "Proof URL not working." but it's still working for me when I watch at it. That was the only thing I was complaining about but now it got a little bit better.
     
  12. tallscot

    tallscot sceptiiiiiii

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    I'm referring to my experience of reporting a blatant cheater on War or WarZ, nobody getting on for 15 minutes, me going to other Brawl servers such as CTF and seeing about 3 mods playing the game out of vanish. This has happened MANY times and it seems they just don't want to bother with other servers.

    Thank you for the clarification, I didn't have an exact idea of how long it takes to get everything prepared as I thought you guys did the hack tests live and not with videos. However, it definitely should not take long enough to only happen 4 times out of a whole year.
     
  13. TheMafias

    TheMafias Something wise

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    Some staff have preferences, I could tell you why few staff hopped on WarZ but I try to moderate the late hours when I'm on. With Smod promotions, I think the issue is people expect it to be given to them rather than approaching the manager and giving a full detail on why they should. I agree more Smods would help the server but to be given a management role, imo you gotta go get it not just get it.
     
  14. MoistMayonnaise

    MoistMayonnaise Former Staff

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    I might have seen that video and from what I could tell the person was there in the first place, either there was a delay in your video or something. Also when it comes to videos like that it can take time to determine if it is bannable.

    Maybe we were not on at the same time but, I notice that sometimes reports get ignored so people can enjoy their game. I have done it around once or twice and sometimes myself. I am just speaking from my experience though as I am sure everyone has their own of certain members. Most staff members like to stay on their server specific which is odd. I was a Mod for kit going to party, war, warZ, CTF, and then so. I agree that staff should go to reports more often over the game as it could help people from their game experience getting ruined cause of one cheater. I am not saying your are wrong on any point of them needing to go to reports over the game.
     
  15. Aboves

    Aboves meh

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    Something that could really benefit the network in general is if staff members were to branch out of their comfort zones. Play some of the gamemodes they have never or have rarely tried. This would make it much easier for a staff member to simply hop game modes rather than have to mull it over because they aren't comfortable on that server. I was often guilty of this, not wanting to go to CTF or other servers because I didn't understand the gamemode enough to be sure someone was hacking. That being said, with the number of staff members now, staff need to be more versatile than ever. There aren't enough staff members now where there is at least one from each gamemode on at all times. Staff need to cover more servers, and be able to compensate if a server needs a staff member at the time.
     
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  16. MoistMayonnaise

    MoistMayonnaise Former Staff

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    I know what you mean, I was a Kit staff member and played CTF not much but, every now and then. Now I play War, and CTF more often, and sometimes WarZ. Raid was also another gamemode I got into due to joining other servers and checking things out. You never know what kind of fun you can have on a gamemode until you try it. Staff members should try each gamemode even if its to just understand and know the mechanics of it more. Like on war there are UAVs which could make some staff members not know what that is :stuck_out_tongue: (pretty much makes the name tag visible) and how certain gamemodes don't have that.
     
  17. Yorei

    Yorei Well-Known Member

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    I would report a cheater once or twice in succession and nobody would get on for around the same time, but I knew there were mods on. So I'd spam /support and instantly get muted/banned, which has happened many many times. Yet the cheater, the one actually ruining the server for everyone would get away because the staff are lazy. The quality of the staff team in general has vanished too.
     
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  18. _featherpaw_

    _featherpaw_ Your friendly neighborhood kitten! :3

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    Seeing as I've had my own personal experiences with the staff team and promotions, I feel I should comment on this.

    I've been away for too long to know the behind-the-scenes look at the staff team, and being staff for longer than I've not been staff is a very weird experience. With that said, I can't say for certain if the staff are working on things they say they're working on or not, and it isn't my place to say one way or the other. However, from my viewpoint, there are a lot of old staff members and not many new ones. I'm unsure if this is because there have been no good candidates that have applied, or if Brawl is becoming increasingly pickier, but I like to lean towards the latter. From my time on the staff team, I know that the higher ups like to take a more "if we aren't 100% sure, don't accept them" attitude. This has been changing slowly with promotions, but I do agree with tallscot's statement that things should be more fast-paced in terms of promoting staff members to smod+.

    Whenever discussion came up in the staff chat about the promotion of more managers, the argument always put forth by the admins was that smods would have access to IPs and would therefore be a risk to promote, should they turn against the staff team. I always felt that this was a little strict, especially considering how strict the requirements are to get staff in the first place. However, we also can't just give people smod once they've hit a certain milestone (such as time spent on the staff team, number of hours spent catching hackers, number of bans, etc) because that could be used as a means of abusing the system (even if it wasn't intended). This brings me to Mafia's point about making an argument for why someone should be smod. As biased as this opinion may be, this hasn't appeared to work in the past. This was shown through my repeated attempts to ask for a more integral part of the server, as well as Anonymous's and many others. As for my solution to this problem? A different staff manager; someone who hasn't been in a position of high power for very long. I'm referring to a mod, or a newer smod.

    The community, not just the staff team, has expressed interest in many people being promoted. Some of the higher up staff members have been here for so long, in my opinion, that their traditional promoting methods are holding the server back. In a time when the server was full of thousands of new players every day, it was completely reasonable to be strict about promotions. However, with the decrease in playerbase, regulars are well-known amongst the community and are typically easy to judge about their abilities to help the server. I feel that with the replacement of the staff manager, a newer, more liberal ideology about promotions will begin to take over. Having someone not accustomed to power would likely mean they understand what it's like to not have any, which would make their decisions to promote people be more based on ability and less on power itself.

    I understand how hard it is to let go of old traditions, but times change and getting rid of roles on the server because of the fear of giving someone else power means that eventually there will be no roles at all. Everyone has given good input so far and I agree with parts from every one. Although admins don't typically answer threads like this, I know they at least used to look at them. I'm almost positive they still do, so please consider taking a little bit of everyone's advice. It's well-known that many times a solution is easier to see when taking an outside look, and much of the community on the forums have been here for a long, long time with no connection to the staff team. With that said, they don't see behind-the-scenes. They have no duty to keep quiet or risk upsetting higher ups and facing demotion. If there are many regulars making a call to action, it's because they see something that maybe the people on the inside can't see. Thoughts?
     
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  19. tchuckraider

    tchuckraider Brawler

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    There should be a requirement to be global staff instead of just not being on trial.
     
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